Go beyond the traditional NPS metrics!
Traditional customer surveys don’t work! Unless you’re able to have a clear view of their interactions with your brand, measure team efforts and quality, validate products and access customer trends to act real-time.
PARTNERS
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Life Time Value is just around the corner
AnswerBite provides you with AI-powered Conversation Analytics to automatically predict customer needs, remove friction interactions and anticipate trends to customize your offer at scale.
The customer centric approach that actually works
Conversation Library
Get full visibility into your customer journey
Automatically capture and transcribe all your team interactions with customers from any device or channel real-time. Tag and organize them into custom collections. Search and filter between categories like sales, customer support or call center.
Conversation Summary
Harness the power of your conversations
Manually reviewing every interaction with your customers is ineffective. AnswerBite automatically summarizes all your audio and video calls for you - highlighting the game changing parts of it: customer pain points, questions made and topics of interest. Saving you precious time for driving better experiences.
Score Reports
Build a two-way conversational CX & Outdo competitors.
AnswerBite tackles the complexity of endless dashboards, with automated conversation scores that help you predict customer behavior and provide you with accurate and consistent data for team feedback. Easily visualize BPO’s quality and ownership and measure customer satisfaction.
Playbooks
Collaborate on engagement with your peers
Find the messages that best resonate with your customers. Save conversation recaps into a Playbook Library & share them with teammates to improve onboarding, train faster and replicate winning behaviors.
Works with the tools you use
You will be able to integrate AnswerBite with the tools you love and leverage the power of conversational intelligence to extract actionable insights from all your communication channels.
Keep your data secure with unbeatable uptime
SOC 2 Type I Compliant
AnswerBite's system design complies with the following trust principles, set by the American Institute of CPAs (AICPA): security, availability, privacy, processing integrity, confidentiality.
GDPR-ready
AnswerBite is committed to the European Data Protection Regulation, (GDPR) ensuring all personal data of individuals is managed according to the regulation provisions and requirements.
HIPAA
Health companies have shared responsibility under contract addendum and can also rely on our HIPAA compliance rules regarding the access, use, and disclosure of protected health information (PHI).
Uncover new ways to engage with
and drive loyalty with your customers
No hidden or setup fees.
